Refund and Returns Policy
We want you to love your purchase. Because our products are created and shipped through trusted print‑on‑demand partners returns and refunds follow their policies. Here’s how it works:
🛠 Damaged, Misprinted, or Incorrect Items
- If your order arrives damaged, misprinted, or incorrect, please contact us within 30 days of receiving it.
- Send photos of the issue, and we’ll work with the manufacturer to arrange a replacement or refund.
- Refunds are issued once the manufacturer confirms the issue.
📦 General Returns
- Returns for reasons like “changed my mind” or “ordered the wrong size” may not be accepted, depending on the manufacturer’s rules.
- If a return is possible, we’ll provide instructions based on the manufacturer’s policy.
- Return shipping costs are the responsibility of the customer unless the item arrived defective.
🎁 Gifts
- If your item was purchased as a gift and shipped directly to you, you’ll receive a store credit for the value of your return. Once we receive the item, we’ll email you a gift certificate.
- If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves first, we’ll issue the refund to the original purchaser.
⏳ Processing Time
- Refunds are processed to the original payment method (or as store credit for gifts).
- Please allow 5–10 business days after manufacturer confirmation for refunds to appear.
Frequently Asked Questions (FAQ)
Can I return sale items?
Sale and clearance items are final sale and cannot be returned unless they arrive damaged or defective.
What if my order is late?
If your order hasn’t arrived within the expected timeframe, please contact us. We’ll check tracking details and work with our print‑on‑demand partners to resolve the delay.
Do I pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged, misprinted, or incorrect.
How long do refunds take?
Refunds are processed once the manufa
Need more help?
Contact us at tanyateearttlc@gmail.com